Our Commitment to Accessibility
That Mortgage Guy ("we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry or engage with our services.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
What Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including:
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Name
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Email address
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Phone number
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Residential address
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Employment details
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Financial information
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Loan and borrowing information
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Property-related information
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Information provided through contact forms, calculators or enquiries
We may also collect non-personal information such as:
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Website usage data
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Browser type
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Device information
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IP address
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Cookies and analytics data
How We Collect Information
We may collect information when you:
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Complete an enquiry form
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Contact us by phone or email
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Book a consultation
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Use our calculators or website tools
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Subscribe to communications
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Apply for finance or lending services
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Interact with our website
We may also collect information from third parties where authorised or required to provide our services.
How We Use Your Information
We may use your information to:
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Respond to enquiries
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Provide mortgage broking and finance services
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Assess your borrowing requirements
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Prepare and submit loan applications
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Communicate with lenders and service providers on your behalf
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Improve our website and services
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Send updates, information and relevant communications
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Comply with legal and regulatory obligations
We will only use personal information for purposes that are reasonably related to the services we provide.
Disclosure of Personal Information
In order to provide our services, we may disclose personal information to:
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Lenders and financial institutions
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Credit representatives and aggregators
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Mortgage insurers
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Valuers and professional advisers
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Service providers and contractors
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Regulatory bodies where required by law
We take reasonable steps to ensure any third parties handling personal information do so in accordance with applicable privacy obligations.
Website Analytics and Cookies
Our website may use cookies and analytics services to help us understand how visitors use the website and improve user experience.
Cookies may collect information such as:
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Pages visited
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Time spent on the website
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Referral sources
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Device and browser information
You can adjust your browser settings to refuse cookies, however some parts of the website may not function correctly.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
Accessing and Updating Your Information
You may request access to personal information we hold about you and request corrections if you believe information is inaccurate, incomplete or outdated.
To make a request, please contact us using the details below.
Marketing Communications
From time to time, we may send information relating to our services, updates or relevant industry information.
You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided in communications where applicable.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage users to review the privacy policies of those websites separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.
The most current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or the handling of your personal information, please contact:
That Mortgage Guy
Phone: 0499 327 736
Email: darren@thatmortgageguy.com.au
Website: www.thatmortgageguy.com.au
We welcome enquiries and will respond to privacy-related requests within a reasonable timeframe.